FAQ

WHAT KINDS OF SHIPPING DO YOU OFFER?

Currently, the only option for shipping (domestic and international) is untracked letter mail. As my business grows and as I introduce larger products, I will add an option for tracked shipping, but for the moment, untracked letter mail is the only option.
WHAT IS UNTRACKED LETTER MAIL?

Untracked letter mail means that your order will be delivered in a 5x7 stamped envelope (like you would mail a letter to a friend). You will not be able to track your order to see exactly when it will be delivered. The products are packaged in material that has water-repellent properties to minimize damage in the event of wet weather.
HOW LONG WILL IT TAKE MY ORDER TO ARRIVE?

If you live within the United States, it should take your order 3-5 business days to arrive once shipped. If you live outside the United States, it should take your order 6-10 business days to arrive once shipped.
WHEN WILL MY ORDER SHIP?

I will do my best to get each order sent out in a timely manner. For most orders, this should be within 3 days. If I am unable to pack orders or experiencing a high volume, I will add a ribbon to the home page to let you know. Thank you for your patience!
DO YOU ACCEPT RETURNS?

Currently, I do not accept returns. If you have any issues with your order, please contact me at sarah@rewilddesign.co
MY ORDER ARRIVED DAMAGED. CAN I GET A REFUND?

If you can provide evidence that your order or part of your order arrived damaged by emailing the pictures to sarah@rewilddesign.co, I will offer you a refund for the damaged products. The refund may take 3-5 business days to go through. Thank you for your patience :)